24/7 HELPDESK
Staffed around-the-clock by trained, experienced KUDOS personnel with engineering expertise, our Helpdesk is fully enabled with our latest development of web and workflow technology. Reactive calls are co-ordinated and managed in
conjunction with the robust CAFM/mobile technology to provide ‘real-time’ information to the client and our Control Centres.
24/7 HELPDESK
Staffed around-the-clock by trained, experienced KUDOS personnel with engineering expertise, our Helpdesk is fully enabled with our latest development of web and workflow technology. Reactive calls are co-ordinated and managed in
conjunction with the robust CAFM/mobile technology to provide ‘real-time’ information to the client and our Control Centres.
To ensure seamless access to expert know-how – and optimum efficiency in resolving issues – all service calls are screened by KUDOS’s dedicated Specialist Technical Desk and allocated to the mobile support engineers smart device, together with a defined response time. All engineers and technicians are highly skilled, multi-disciplined and trained to industry-leading standards.
The status of each job at every step is captured in real-time within a truly integrated CAFM database system, customised for Health Centre utilisation. This provides complete transparency and can be accessed at any time by clients via the KUDOS web-based system on a computer terminal, laptop or PDA.
enquiries@kudos-services.co.uk